WP Engine, a major hosting company now starts all support queries via live chat. At its core, live chat is a simple window that pops up on your website to display text.
It seems to work well for them: they haven’t switched back to email since enabling their live chat almost 2 years ago. Users can type in it, and you can see and reply from your own backend.
Next to their 14-days free trial there is even a free plan for up to 20 chats per month. Notable features include chat automation features (which they call targeted chat) that let you send automatic messages to visitors who are visiting specific pages.
Imagine you receive a lot of chat requests from countries where you don’t even ship to: Olark lets you simply hide the chat for certain geographies.
This can be a great help, but can also frustrate some users who feel bothered by your messages.
Canned messages (shortcuts): these are pre-written answers to regular questions that you can just bring up with a shortcut or in a few clicks.
Try it for free (extended 60-day trial with 30% off) The company, funded by Y Combinator, counts 12,000 customers and has been around since 2009.
And as there will always be requests that a live chat can’t solve, they deliver an integrated help desk solution as well. Where they should improve: Prices are a bit higher than most of their competitors.Their history dates back to 2002 and today, 24,000 customers use their product. And indeed they make it easy to like their product.It’s extremely feature-rich and offers a slick interface that makes interacting with the product a breeze.Live Chat Pricing Starter: Team: Business: Enterprise: 9 What I liked: Their numerous integrations that let you connect the chat with your newsletter tool (ex. Also, I didn’t find a really good way to set it up on a multilingual website.Recommendable for: everyone who has the necessary budget, needs a reliable live chat and wants to take advantage of their plentiful features (help desk, apps etc.).Where they should improve: They do most things right, however, there are some slight improvements that we’d like to see: there are no native apps for i OS or Android (neither is there a software for PC or Mac).